標準號：BS EN 60300-3-16-2008
中文標準名稱：可靠性管理.第3-16部分:應用指南.維護支持業務規范指南
英文標準名稱：Dependability management — Part 3-16: Application guide — Guidelines for specification of maintenance support services
標準類型：L05
發布日期：2009/9/30 12:00:00
實施日期：2009/9/30 12:00:00
中國標準分類號：L05
國際標準分類號：03.120.10;29.020;03.100.40;03.120.01
引用標準：IEC 60300-3-2;IEC 60300-3-3;IEC 60300-3-10;IEC 60300-3-12;IEC 60300-3-14;IEC 60706-2;IEC 62402
適用范圍：This part of IEC 60300 describes a framework for the specification of services related to themaintenance support of products, systems and equipment that are carried out during theoperation and maintenance phase. The purpose of this standard is to outline, in a genericmanner, the development of agreements for maintenance support services as well asguidelines for the management and monitoring of these agreements by both the company andthe service provider.This standard is intended for use by a wide range of suppliers, maintenance supportorganizations and users and can be applied to all items. For consistency in this standard, theuser, operator and owner are referred to as the company and the organization or vendorproviding the maintenance support service is called the service provider.This standard is applicable to items, which include all types of products, equipment andsystems (hardware and software). Most of these require a certain level of maintenance toensure that their required functionality, dependability, capability, economic, safety andregulatory requirements are achieved.NOTE For consistency, this standard will use the term “item” as defined in 3.1.4, except where the contextrequires otherwise.