標準號：DIN EN 15224-2012
中文標準名稱：保健服務.質量管理體系.基于EN ISO 9001-2008標準的要求.德文版本EN 15224-2012
英文標準名稱：Health care services - Quality management systems - Requirements based on EN ISO 9001:2008; German version EN 15224:2012
標準類型：C00
發布日期：1999/12/31 12:00:00
實施日期：1999/12/31 12:00:00
中國標準分類號：C00
國際標準分類號：03.120.10;11.020
引用標準：EN ISO 9000-2005
適用范圍：This European standard specifies requirements for a quality management system where an organization:a)needs to demonstrate its ability to consistently provide health care services that meet requirements from customers as well as applicable statutory and regulatory requirements, and professional standardsb)aims to enhance customer satisfaction through the effective application of the system, including continual improvement of the management system, the clinical processes and the assurance of conformity to requirements related to the quality characteristics ; appropriate,correct care; availability; continuity of care; effectiveness; efficiency; equity; evidence/knowledge based care; patient centred care including physical,psychological and social integrity; patient involvement; patient safety and timelines/accessibility.