標準號：ISO/IEC TR 20000-5-2013
中文標準名稱：信息技術.服務管理.第5部分:ISO/IEC 20000-1的標準實施計劃
英文標準名稱：Information technology.Service management.Part 5: Exemplar implementation plan for ISO/IEC 20000-1
標準類型：L00
發(fā)布日期：2013/11/1 12:00:00
實施日期：1999/12/31 12:00:00
中國標準分類號：L00
國際標準分類號：03.080.99;35.020
引用標準：ISO/IEC 20000-1-2011
適用范圍：This part of ISO/IEC 20000 provides guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC 20000?1:2011. This part of ISO/IEC 20000 illustrates a generic, threephased plan to manage implementation activities, taking into consideration the design, transition,delivery, management and improvement of services. The service provider can tailor the phases to suit its needs and constraints.This part of ISO/IEC 20000 can be used together with the other parts of ISO/IEC 20000.