標準號：ISO 9241-13-1998
中文標準名稱：辦公用視覺顯示終端(VDTs)的人類工效學要求 第13部分:用戶指南
英文標準名稱：Ergonomic requirements for office work with visual display terminals (VDTs) - Part 13: User guidance
標準類型：A25
發布日期：1999/12/31 12:00:00
實施日期：1999/12/31 12:00:00
中國標準分類號：A25
國際標準分類號：13.180;35.080;35.240.20
適用范圍：This part of ISO 9241 provides recommendations for user guidance attributes of software user interfaces and their evaluation. User guidance as defined in this part of ISO 9241 is information additional to the regular user-computer-dialogue that is provided to the user on request or is automatically provided by the system. In addition to the general guidance provided in this part of ISO 9241, recommendations concerning dialogue-specific user guidance are provided in ISO 9241-12, ISO 9241-14, ISO 9241-15, ISO 9241-16 and ISO 9241-17. This part of ISO 9241 is applicable to interaction components that aid users in recovering from error conditions. User guidance as covered by this part of ISO 9241 includes recommendations specific to prompts, feedback and status, error management and on-line help as well as general recommendations common to all these types of user guidance. While user support can be provided via other means (e.g., on-line tutorials, on-line documentation, intelligent system performance aids) these types of support are not addressed by this part of ISO 9241-13. The recommendations in this part of ISO 9241 are formulated to be independent of applications, environment, or implementation technology. They correspond to typical situations involving special needs for information and actions. As with other parts of ISO 9241, this part of ISO 9241 can apply in all or in part. For example, applications that do not have browsable help would not need to follow recommendations concerning this class of user guidance.